Answer Center Specialist- State of Idaho $14.00 p/h 

call center
  • Day Shift
  • Full Time
  • No Weekends
  • Temp to Hire
  • Boise, ID, USA
  • Pay Starts: $14.00
  • Job ID: 1811

Website PersonnelPlus Personnel Plus, Inc.

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Answer Center Specialist- State of Idaho

 

Job Description:  

Perform over-the-phone customer service as part of PERSI’s Answer Center (call-center). Will perform other office administration duties, including front-desk/reception work.

 

Example of Duties:

The incumbent will work in a contact center environment to speak directly with members and the public by telephone

 Provide information on a wide variety of topics from available resources and reference materials

Determine appropriate referral and disposition of non-routine calls and questions

Maintain records and perform other routine clerical functions

Document interactions and navigate through multiple data entry systems and other relevant applications, tools, and resources while speaking on the phone

 

Minimum Qualifications: 

  • A minimum of 6-months experience in a call center environment
  • Experience accessing data using a computerized system
  • Exceptional customer service skills 

 

Schedule, Pay, Location:

This is a temp-to-hire opportunity. The scheduled shift is Monday-Friday, 8 am-5 pm with a one-hour lunch working out of our downtown Boise headquarters. 

 $14.00 per hour

 

Please submit your updated resume for immediate consideration to boise@personnel.com

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