Customer Service/ Call Specialist for 211 Idaho CareLine

  • Day Shift
  • Full Time
  • Temporary
  • Boise, ID, USA
  • Pay Starts: $14.54
  • Job ID: boi2653

Website PersonnelPlus Personnel Plus, Inc.

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Customer Service/ Call Specialist for 211-Idaho CareLine

This assignment is temporary, 8-10 weeks. Working hours are Monday-Friday, 8 am-5 pm, with a one-hour lunch. $14.54 per hour.

The 2-1-1 Idaho CareLine is a free statewide community information and referral service to link Idahoans with health or human service providers and programs.

The Call Specialist answers incoming calls, and conducts telephone interviews to determine the requests and needs of the caller, and provides specialized information about agency programs and services. This position requires a distinctive skill set; the ability to think critically through challenging social service needs, systemic issues, and the technology needs of a call center. Candidates must also possess the skills and knowledge to manage difficult, problem-solving calls that provide solutions to customers.

Minimum Qualifications:
Some knowledge of interviewing methods, and conducting sensitive, fact-finding interviews
Experience accessing data using a computerized system
Experience independently handling complaints and upset individuals in a business setting

Submit resume for immediate consideration to or call 208-378-8700

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