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IRIS- Personal Immunization Record Help Desk $17.80 p/h

  • Day Shift
  • Full Time
  • State Agency
  • Boise, ID, USA
  • Salary: 17.80

Website PersonnelPlus Personnel Plus, Inc.

Your Total Staffing Solution!

Personnel Plus is NOW HIRING a Technical Support Representative in Boise, ID

  • Full-time, day shift
  • Monday – Friday, 8:00 am- 5:00 pm
  • $17.80 per hour
  • Remote Work- equipment provided

Duties:

  • The Technical Records Specialist 2 (TRS2) provides first-level support to internal and external customers involved with Idaho’s Immunization Reminder Information System (IRIS) and the launch of a personal immunization record access, which will work in conjunction with IRIS to allow individuals access to their immunization records through a secure app
  • The TRS2 position will be on a team of help desk users and assist with launching the personal immunization record access
  • Communicates known solutions to end-users by referencing existing process and policy documentation and escalates new issues and clarification or solutions to subject matter experts

Requirements:

  • Excellent customer services skills
  • Experience monitoring a records system to identify and correct errors
  • Experience researching a variety of sources to resolve problems
  • Display reliability, excellent communication skills, attention to detail, and a high level of professionalism
  • Experience interpreting and explaining complex directions to resolve issues

 

Why work for Personnel Plus, Inc.

To apply for this job, send us your resume OR Email Contact information OR call 208.378.8700 OR send a TEXT MESSAGE OR visit your local office OR click the Apply for Job button below


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