IT Service Desk

Personnel Plus is HIRING IT Service Desk in Twin Falls, ID.

• Monday – Friday
• Day shift
• $12.50 – $15 DOE
• 40-hour weeks
  

Duties:

• Provide combination of on-site presence and remote coverage to respond to incoming customer
  technical support and service requests related to hardware, software, and processes.
• Provide technical support to employees, students, and other end users via phone, email, web
  chat, SMS, walk-up, etc.
• Follow troubleshooting best practices, including use of knowledge base articles, solution
  documentation, training materials, etc.
• Actively participate in ITSM operations, including but not limited to Incident Management,
  Problem Management, Change Management, Knowledge Management, and Service Catalog.
• Quickly and accurately document and manage customer interactions through ITSM tools and
  processes.
• Other duties as assigned

Requirements:

• Associates degree or higher preferred
• Previous experience in an IT functional role preferred
• Work experience in higher education learning environments
• Broad familiarity with modern technology hardware and business software
• Technical or professional certifications such as CompTIA A+, MCP,etc
• Must be able to work some evenings and weekends
• Excellent listener
• Effective communicator
• Strong empathy towards others
• Service-oriented mindset
• Manage high-pressure, stressful, and tense customer encounters consistently with calmness,
  professionalism, and the highest degree of respect
• Comfortable with learning, using, and supporting technology
• Troubleshoot problem methodically, independently, and with minimal supervision
• Effectively interpret and translate complex technical information facilitating mutual understanding with customer simply, accurately, and quickly
• Effectively manage multiple concurrent work streams (e.g., multiple support tickets, tasks, etc.) simultaneously while maintaining strong attention to detail
• Appropriately prioritize projects and tasks
• Prompt, attentive, and dependable
• Ability to work independently and as part of a team
• Ability to take initiative
• Proven work ethic
• Demonstrated proficiency in oral, written, and interpersonal communication skills
• Good sense of humor
• Strong computer and technical skill knowledge
• Willingness to receive additional training to improve job skill set

Why work for Personnel Plus, Inc.

• As the area's largest Staffing Service, we value adding you as a member of our great team
• Your application will be considered for many urgent openings
• Apply Today - work today
• Flex pay - choose Direct Deposit, pay card, or paper check
• Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
• Referral Hiring Incentives
• We never charge a fee

To apply for this job, send us your resume OR Email Contact information OR call 208.733.7300 OR send a TEXT MESSAGE OR visit your local office OR click the Apply for Job button below