Website PersonnelPlus Personnel Plus, Inc.
Your Total Staffing Solution!
Customer Service Agent $16.10 p/h to start!
Personnel Plus, Inc. is NOW HIRING a Customer Service Agent in the Treasure Valley!
- Full-time, $16.10 p/h
- Shifts will vary from Monday – Friday, 7 am – 6 pm
- Must be able to work out of three locations in Boise, Meridian, and Caldwell
- Great Temp-to-hire opportunity with a local bus transportation company
DUTIES:
- Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information
- Represents company to the public in a professional manner
- Documents customer comments, complaints, and suggestions in a non-judgmental manner
- Enters data into company software systems for compliance and informational reporting
- Processes bus pass sales and invoicing
- Assists with ACCESS/ADA Ride eligibility documentation
- Monitors and stocks bus schedule inventory at community sites/outlets
- Formulates trip plans via written or verbal communication
- Assists customers with lost and found items
- Manages trip requests, negotiates times and aligns customers with available regional transportation options to best fit their needs
- Manages and processes incoming and out-going mail and packages including bid responses
- Processes pass sales for walk-ins, over the phone, by mail or via invoice
- Maintains a professional and courteous demeanor at all times
- Assist with monitoring the volunteer ride requests
- Monitors non-emergency medical trips to ensure all are scheduled for the following day
- Data entry for new clients including adding clients, make revisions to client information, complete reservations and/or cancellations using licensed software for all services
- Navigate and assist persons with information regarding the fixed route system by using the licensed software
- Navigate and assist clients with the mobile ticketing services
- Holds confidential discussions with Transportation Services Manager as needed
- Other duties as assigned
REQUIREMENTS:
- Employees will be required to rotate working Saturdays from 8 am – 5 pm and work a brief shift on Sunday for 30 minutes starting after 5pm
- Schedules for the Sunday shift will rotate in conjunction with Saturday shifts (these can be done remote or at the office
- High school diploma or equivalent
- One (1) year customer service or public transit experience
- Ability to be patient and understanding with the public both in person and on the telephone
- Strong attention to detail
- Proficient in the operation of multi-telephone line phone system
- Knowledge of Ada and Canyon County landmarks and roads
- Ability to read a map via printed or electronic media
- Basic computer skills including Microsoft Office
- Ability to type 35 words per minute
- Basic math skills
- Ability to speak, write, and understand English
- Strong verbal and written communication skills
- Must be willing and able to work all service hours and at alternate locations
Why work for Personnel Plus, Inc.
- As the area's largest Staffing Service, we value adding you as a member of our great team
- Your application will be considered for many urgent openings
- Apply Today - work today
- Flex pay - choose Direct Deposit, pay card, or paper check
- Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
- Referral Hiring Incentives
- We never charge a fee
To apply for this job, send us your resume OR Email Contact information OR call 208.378.8700 OR send a TEXT MESSAGE OR visit your local office OR click the Apply for Job button below
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