Guest Services Specialist II-City Library $18.27 p/h

Guest Services Specialist II-City Library $18.27 p/h

Personnel Plus, Inc. is now hiring a Guest Services Specialist II-City Library

• Full-time, 40 hours per week
• Afternoon/evenings & weekend hours required
• $18.27 p/h
• Temp-to-hire
• Great opportunity with a city library!

A Guest Services Specialist II creates positive and memorable guest experiences that reflect the library’s mission (We provide lifelong education and build a stronger community) and vision (We provide a welcoming and forward-thinking place where all residents can have educational, enlightening, and enjoyable experiences). Under the direction of the Library’s Guest Services Manager, a Guest Services Specialist II is responsible for specialized duties that support and further the library’s mission and vision.

Duties:

• May oversee a special collection or service.
• May be responsible for conducting outreach efforts.
• May develop, prepare, and present cohesive and sustainable classes and events (either in-person, virtual, or recorded) that reflect community interests to residents who attend events at the Library and through outreach opportunities community-wide.
• Assists in the training of new staff members.
• Performs weekly cash reconciliation and bank deposit.
• May oversee the library’s homebound delivery service.
• Assumes additional department duties in the absence of the department supervisor, as assigned.
• Assists every guest willingly and respectfully in accordance with the Library’s Guest Care Policy.
• Demonstrates an applied understanding of Public Library service competencies.
• Meets or exceeds Public Library Performance Standards.
• Assists library guests with all borrowing functions and account issues.
• Assists at all guest service stations, assists other staff with the development and execution of classes and events, and assists other departments when needed.
• Successfully completes the delivery of library materials to guests through what may be non-traditional methods such as Curbside Pickup and Doorstep Delivery.
• Assists guests with various library-related technologies, the use of library resources, and reader’s advisory.
• Works with City departments and external agencies to provide enhanced services to library guests.
• Works with fellow staff to promote the Library through various methods, such as library newsletters, email campaigns, video, and social media.
• Utilizes existing, and incorporates emerging, technologies into library service.
• Maintains awareness of the buildings’ condition and actively works to create a positive, clean, and welcoming atmosphere for guests.
• Provides thorough guest service by referring complex issues to supervisor to ensure positive and memorable guest experiences.
• Actively participates in training sessions that are beneficial to the performance of the job duties (though not specifically library-related).
• Performs all essential shelving functions, as needed.
• May assist other staff with the development and execution of classes and events.
• Recruits, trains, and supervises volunteers to enhance or promote library service to guests, as necessary.
• Acts as liaison to groups and committees as designated or directed.
• May prepare for production of, and execute printing of, guest 3D print requests, as necessary.
• Maintains the library’s digital room booking calendar, as needed.
• Maintains the library’s community art displays, as needed.
• Serves as the supply order clerk for the Library, as needed.
• Performs other duties as assigned.

 Requirements:

• Strong guest service skills.
• Ability to accurately assess situations and to be flexible when responding to others
• Ability to work independently, efficiently, and effectively, completing assigned tasks
• Ability to exercise independent judgment within City policy and guidelines
• Ability to adapt to and use constantly changing technology in the performance of job duties
• Ability to assist library guests and fellow library employees with new library-related technologies
• Ability to operate office equipment and computer programs. Specific skill in use of MS Office Suite, particularly: Word, Outlook, and Excel, as well as department-specific software
• Knowledge of basic principles of developing, preparing, and presenting classes and events for audiences of all ages
• Demonstrated skills using oral and written communication in the performance of duties, including internal and public presentations
• Basic knowledge of adult and children’s literature
• Ability to learn, and accurately carry out, shelving tasks
• Ability to make decisions under pressure, deal with the public in a manner that represents mature judgment, manage stress, and handle multiple priorities
• Ability to apply tact and good judgment
• Ability to establish and maintain effective working relationships with the public, officials, and co-workers
• Must be able to manage and move library items and equipment safely and efficiently without danger to self, others, or items
• Standing and walking for the duration of the shift, regular lifting to 25 lbs.
• Some local travel may be required

      Minimum 

• High school diploma or equivalent and six (6) months prior experience working with the public.
• Legally authorized to work in the US.

       Preferred 

• Bachelor’s degree and two (2) years’ experience of increasing responsibility within a public library setting
• Prior experience developing classes or events for various age groups, preferred

Why work for Personnel Plus, Inc.

• As the area's largest Staffing Service, we value adding you as a member of our great team
• Your application will be considered for many urgent openings
• Apply Today - work today
• Flex pay - choose Direct Deposit, pay card, or paper check
• Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
• Referral Hiring Incentives
• We never charge a fee

To apply for this job, send us your resume OR Email Contact information OR call 208.378.8700 OR send a TEXT MESSAGE OR visit your local office OR click the Apply for Job button below